At WILDMODA Group, we strive to ensure 100% customer satisfaction. If you're not happy with your purchase, we're here to help. Please read our return and refund policy below.
1. Eligibility for Returns
· Items must be returned within 3 days of delivery.
· Products must be unused, unworn, and in their original packaging with all tags attached.
· Returns are not accepted for items marked as Final Sale, clearance products, or customized orders.
2. Return Process
1. Initiate a Return: You can initiate a return directly through our website where you placed the order
2. Return Approval: Once approved, you will receive instructions on how to return the item.
3. Shipping the Item: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Approval: Once we receive your return, it will be inspected. If approved, we will proceed with your refund or exchange.
3. Refund Process
· Approved refunds will be processed within 5-7 business days to the original payment method.
· Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
· If you wish to exchange an item, please follow the return process and place a new order for the desired item.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery for a replacement or refund.
6. Non-Returnable Items
· Final sale or clearance items
· Gift cards
· Personalized or customized products
7. Contact Us
For any return or refund queries, feel free to contact us:
�� Email: wildmoda@gmail.com
�� Phone: 98440 30301
We appreciate your trust in WILDMODA Group and are committed to providing you with the best shopping experience!